Return & Refund Policy
At Ank Bolte Hai, we want you to be satisfied with every purchase. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for physical products, digital downloads, courses, and consultation packages.
Physical Products
Physical items may be returned within 7 days of delivery if they are unused, in original packaging, and accompanied by proof of purchase. To initiate a return, contact us at the store email listed on our website with your order number and reason for return. Return shipping costs are borne by the customer unless the item arrived damaged or incorrect.
Once we receive and inspect the returned item, eligible refunds are processed within 7–10 business days to the original payment method used for the order. Offline bank-transfer payments are refunded to the same bank account details provided at checkout.
Digital Products & Reports
Personalized numerology reports and other made-to-order digital products are non-refundable once generation or fulfillment has begun, because they are created specifically for you. If you have not yet received your report and wish to cancel, contact us within 24 hours of placing the order.
Pre-written or generic digital downloads that have not been accessed may be eligible for a refund within 48 hours of purchase. Contact support with your order number for review.
Courses
Free courses can be unenrolled at any time from your dashboard. Paid course enrollments may be refunded within 7 days of purchase provided you have not completed more than 20% of the course content. After that period, or once significant progress has been made, the enrollment is non-refundable.
Consultation & Pricing Packages
Premium and above consultation packages include a 7-day satisfaction guarantee. If you are not satisfied with your consultation, notify us within 7 days of the session date and we will offer a full refund or a complimentary follow-up session, at our discretion.
Deposits for scheduled consultations are refundable if cancellation is requested at least 48 hours before the appointment. Late cancellations or no-shows are non-refundable.
Order Cancellations
Orders still awaiting payment confirmation may be cancelled by contacting us before fulfillment begins. Once an order is confirmed and processing has started, standard return rules above apply.
How to Request a Return or Refund
Email us with your order number, the item or service involved, and a brief description of your request. Our team will respond within 2 business days with next steps. Approved refunds for offline payments are initiated manually and may take additional time depending on your bank.
Exceptions
We do not accept returns on items that show signs of use, damage caused by the customer, or products purchased during final-sale promotions unless required by law. Gift purchases follow the same policy; refunds are issued to the original purchaser.
This policy does not affect your statutory rights under applicable consumer protection laws in India.